Question 1

What is Dial A Vet?

Accepted Answer

Dial A Vet connects you with real vets and vet nurses by video, from home. You get practical, general advice about your dog or cat and a clear plan for what to do next.

Question 2

Do you diagnose my pet or prescribe medication?

Accepted Answer

No. Our vets and vet nurses give general advice and guidance. They do not diagnose conditions or prescribe medication online. If your pet needs a diagnosis, tests or medication, we'll tell you so and help you work out the right next step with a local clinic.

Question 3

So what can a consult actually help with?

Accepted Answer

Plenty. Common reasons people book include: Working out whether a symptom can wait or needs a clinic visit soon Diet, weight and feeding questions Behaviour, training and anxiety Skin, coat, ear and itch concerns (general guidance) Puppy and kitten care, desexing and vaccination questions Senior pet care and quality of life Preparing questions before a clinic visit, or understanding advice you've already been given

Question 4

Who are the vets?

Accepted Answer

Real, qualified vets and vet nurses. You'll see their name before your consult starts.

Question 5

What animals do you help with?

Accepted Answer

Dogs and cats only.

Question 6

How much does a consult cost?

Accepted Answer

We price in your local currency: USA: USD $35 UK: £30 Australia: AUD $49 Canada: CAD $49 Other countries, including New Zealand and Ireland: choose GBP or USD at checkout You'll see the exact price before you pay. No hidden fees.

Question 7

How do I book?

Accepted Answer

Choose a time, tell us about your pet (dog or cat, name and your concern), pay securely, and you'll get a confirmation with your video link.

Question 8

What do I need for the call?

Accepted Answer

A phone, tablet or computer with a camera and a decent internet connection. Have your pet nearby, and if you can, any photos, videos or past vet notes.

Question 9

Can I share photos or videos?

Accepted Answer

Yes. Photos and short videos help our team give you better guidance, so have them ready to show on the call.

Question 10

What if my pet needs to see a clinic?

Accepted Answer

We'll tell you clearly and explain why, how soon, and what to mention when you call them. Online advice is not a replacement for a hands-on exam when one is needed.

Question 11

What if my pet is very unwell right now?

Accepted Answer

Please contact your nearest vet clinic directly. Dial A Vet is not the right service for pets that need urgent hands-on care.

Question 12

Can I cancel or reschedule?

Accepted Answer

Yes. You can change or reschedule your appointment for free up to 24 hours before your scheduled time. Refunds are not available for cancellations within 24 hours of your appointment, unless we cannot provide your consult or the law requires otherwise. See our Terms of Service for full details.

Question 13

Which countries do you cover?

Accepted Answer

We help pet owners in the USA, UK, Australia, Canada, New Zealand and Ireland. All English speaking countries are welcome.

Question 14

Is my information private?

Accepted Answer

Yes. We only use your details to provide your consult and support you afterwards. Read our Privacy Policy for the full details.

Hello, pet parent.

Discover what's in their DNA.

Face to face.

Same-day.

Care for every moment, big or small.

Video vet consult

Vet care that fits around your life, not the other way round.

Vets who speak your language.

The numbers we're proud of.

Excellent reviews from pet parents on Trustpilot.

In the news

Dial A Vet partners with Basepaws on cat and dog DNA tests

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RightPaw puppy owners get 30 days of vet consults

Questions, answered.

Your pet's vet, in your pocket.